Exchange and Refund Policy

Exchanges and Refunds.

Our Returns policy is in addition to your rights under the Australian Consumer Law because we want you to have the correct purchase solution for your requirements.

Anchor World makes considerable efforts to select items for sale in our shop and online that are unlikely to be faulty however, we acknowledge that some products may have faults not visible at dispatch.

In the unlikely event of a fault you may under Australian Consumer Law be entitled to have the goods repaired, exchanged or receive a refund. 

We reserve the right to assess the failure as minor and repair and not therefore to offer a refund or exchange. In the event of fault the return of the goods is to our account but the claimant must provide proof of purchase and await our instructions for the return.

 

Incorrect Product ordered for Requirement.

If you have changed your mind or ordered the incorrect product for your requirements we will accept the goods back for exchange only within 7 days of the original purchase provided the items are not bespoke or cut to measure.

Please return your item unused, complete with all packaging and accessories either in person to Anchor World or by Express Post.

We will not accept return without original packaging and ticketing.

You must provide proof of purchase.

If you are posting items to us please ensure you pack your item securely to prevent damage in transit.

If your return arrives back to us damaged we are unable to issue an exchange or refund.

Anchor Marine will not be responsible for your return shipping costs.

 

Incorrect Product received.

If we have shipped an incorrect order to you we will reimburse your return shipping Express Post expense. We are unable to re-send until we verify the order was sent incorrectly at inspection of return.

 

Process.

Once your return is received at Anchor World we will inspect and send you an email to advise you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

If you are approved, then your exchange will be forwarded after we receive payment for freight or a refund will be processed.

A credit will automatically be applied to your credit card or original method of payment within 48 hours.

If you’ve have not received your refund into your account within 5 days please contact us at info@anchorworld.com.au

 

Defective / Damaged Items.

We may repair or replace items if they are defective or damaged.  If you need to exchange it for the same item send us an email at info@anchorworld.com.au. We will confirm your email.

Upon confirmation from us please send your item to:

Anchor World

2 Oberon Avenue

Oakleigh East, Victoria 3166

 

Please do not send your purchase back to the manufacturer unless advised by Anchor World.

 

Shipping your Return.

To return your product, you should mail your product to:

Anchor World

2 Oberon Avenue

Oakleigh East, Victoria 3166

 

You will be responsible for paying for your own shipping costs for returning your item (unless your item is declared damaged/defective).

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.